Case Study - Automotive and Dealerships - Bastrop
Cleaning a Dealership Service Department After Everybody Went Home
A service department cannot stop taking cars so the floor can be cleaned. We work the bays at Sames Bastrop overnight, which solves the access problem and leaves a drainage one: on a lot that does not shed water well, finishing means finishing dry.
- Client
- Sames Bastrop
- Areas
- Service bays and customer seating
- Soiling
- Oil and tire marks
- Schedule
- Overnight, twice to date
The short version
Sames Bastrop has brought us in twice to clean their service department: the bays, where oil and tire marks are the whole problem, and the customer seating areas, where the standard is simply that it looks cared for. The work happens overnight after the department closes, because a service drive that is being cleaned is a service drive that is not taking cars. The complication is drainage. The lot does not shed water well, so finishing the cleaning is not the same as finishing the job, and we do not leave until there is nothing standing. We secure the property and lock the gate on the way out.
The project
A dealership service department is two different cleaning problems sharing a building. The bays take oil, grease, brake dust and tire marks, which is heavy industrial soiling on concrete that sees traffic all day. The customer side takes none of that and is judged far more harshly, because it is where somebody sits for an hour deciding what they think of the business.
Sames Bastrop needed both handled, and has now had us back a second time. A dealership that calls you again is the only review that matters in commercial work: it means the first visit cost them nothing in disruption and the result held.
What makes a dealership different
-
The bays never stop during the day
A service department books its lifts out. There is no window in the working day where a bay can be taken offline for cleaning, which is why the work happens after close rather than around the technicians.
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Oil and rubber are not dirt
What collects on a bay floor is petroleum and bonded rubber rather than surface soiling. It needs the right chemistry and dwell rather than more pressure, which is the same lesson as any oil job and is easier to get wrong on a floor that looks this hard-wearing.
-
Bad drainage turns water into the problem
On a lot that does not shed water, every gallon you put down has to be moved somewhere before you leave. Standing water on a service drive in the morning is a slip hazard and a complaint, and it is entirely created by the contractor who caused it.
-
Two standards in one building
The bays need to be functionally clean and safe. The customer seating areas need to look clean to somebody with nothing to do but look at them. Same visit, different bar.
How we run it
- After close
On site once the department shuts
Work starts when the last car is out and the lifts are down, so nothing we do costs the service drive a booking.
- The bays
Oil and tire marks first
Chemistry and dwell time on the petroleum and bonded rubber, then surface cleaning, rather than trying to force it off with pressure the floor does not need.
- The customer side
Seating areas to a different standard
The areas customers wait in get cleaned to look clean rather than merely to be clean, because that is what they are judged on.
- Before we leave
Water moved, gate locked
The drainage is poor enough that the last job of the night is making sure nothing is standing. Then the property is secured and the gate locked behind us.
Finishing dry is part of finishing
The easy version of this job ends when the floor is clean. The actual version ends when the water is gone, and on this lot that is a meaningful amount of additional work nobody sees and everybody would notice the absence of.
It is the difference between a contractor who cleaned the bays and a contractor the service manager does not have to think about in the morning.
The outcome
Twice, and the gate locked behind us
The bays come back clear of oil and tire marks, the customer areas come back presentable, and the department opens the next morning to a dry, finished service drive with no evidence anybody was there except the result. Sames Bastrop has had us back a second time, which is the part of this we would point at.
Running a service department or a dealership group?
We clean service bays, customer areas, lots and building exteriors for automotive clients across Austin and Central Texas, scheduled after hours so your drive keeps taking cars, and finished properly rather than finished quickly. Commercial inquiries go to Jared directly.
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More commercial work
Need your bays cleaned without losing a day?
Tell us your hours and we will scope it around them. Most of this work happens after you close.
Rather talk it through? 512-883-5420