Live Oak Exterior Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
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Information we collect
We collect information that you voluntarily provide to us when you request a quote or estimate, contact us by phone, email, text message or a contact form, subscribe to marketing communications, leave a review or provide feedback, or book and schedule services through our website.
That information may include your name, email address, phone number, mailing address or service location, property details relevant to a service request, payment information processed securely through third-party payment processors, and any other information you choose to provide.
When you visit our website we may automatically collect information about your device and browsing activity, including IP address, browser type and version, operating system, pages visited and time spent on them, referring website or source, device type, and geographic location at city or state level. This is collected through cookies, web beacons and similar technologies.
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How we use your information
We use the information we collect to provide, maintain and improve our exterior cleaning services; to process service requests and schedule appointments; to communicate with you about your service requests; to send service confirmations, reminders and follow-ups; and to process payments and send receipts.
Where you have given permission, we may also use it to send marketing communications about our services, offers and seasonal reminders. You can opt out of marketing at any time without affecting the service you have requested.
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How we share your information
We do not sell your personal information. We share it only with service providers who help us operate the business, such as payment processors, scheduling and messaging platforms, and analytics providers, and only to the extent they need it to perform that work.
We may also disclose information where we are required to by law, or to protect our rights, safety or property.
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Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly.
Most browsers let you refuse or delete cookies. Doing so may affect how parts of this website work.
Contact us about your privacy
If you have questions about this policy or about how we handle your information, contact us and we will respond within one business day.